Frequently Asked Questions

Everything you need to know about your Lounge experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Do you offer international shipping?

Yes, Lounge ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How should I care for my Lounge garments?

To maintain the quality of your items, we recommend a cold hand wash or a delicate machine cycle in a laundry bag. Always air dry and avoid direct heat.